{"id":67803,"date":"2026-01-29T08:57:14","date_gmt":"2026-01-29T13:57:14","guid":{"rendered":"https:\/\/www.petitecabane.com\/?page_id=67803"},"modified":"2026-04-13T13:21:25","modified_gmt":"2026-04-13T17:21:25","slug":"delivery-and-returns-policy","status":"publish","type":"page","link":"https:\/\/www.petitecabane.com\/en\/delivery-and-returns-policy\/","title":{"rendered":"Delivery and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"wp-block-heading\">Delivery<\/h2>\n<p><!-- \/wp:post-content -->Orders are prepared within <strong data-start=\"384\" data-end=\"409\">2 to 3 business days<\/strong>.<br data-start=\"410\" data-end=\"413\">Once shipped, delivery times generally vary between <strong data-start=\"484\" data-end=\"511\">3 to 5 business days<\/strong>, depending on your location.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p data-start=\"545\" data-end=\"611\">Current delivery fees are as follows:<\/p>\n<ul data-start=\"613\" data-end=\"836\">\n<li data-start=\"613\" data-end=\"682\">\n<p data-start=\"615\" data-end=\"682\"><strong data-start=\"615\" data-end=\"625\">Quebec<\/strong>: $20<br data-start=\"632\" data-end=\"635\"><em data-start=\"637\" data-end=\"682\">Free shipping on orders over $75<strong>*<\/strong><\/em><\/p>\n<\/li>\n<li data-start=\"684\" data-end=\"755\">\n<p data-start=\"686\" data-end=\"755\"><strong data-start=\"686\" data-end=\"697\">Ontario<\/strong>: $30<br data-start=\"704\" data-end=\"707\"><em data-start=\"709\" data-end=\"755\">Free shipping on orders over $100<strong>*<\/strong><\/em><\/p>\n<\/li>\n<\/ul>\n<p>For other Canadian provinces, shipping must be calculated manually. <a href=\"https:\/\/www.petitecabane.com\/en\/contact\/\">Contact us<\/a> for a quote.<\/p>\n<p data-start=\"838\" data-end=\"1126\"><strong>*<\/strong> Shipping fees are subject to change. If an order requires exceptionally high shipping costs (e.g., bulky order or remote destination), additional fees may apply. In this case, we will contact you before shipping.  <\/p>\n<p data-start=\"1128\" data-end=\"1361\">Shipping times may vary depending on traffic and peak seasons.<br data-start=\"1222\" data-end=\"1225\">Delivery is carried out using different carriers, selected according to the best available rates for your address.<\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><strong data-start=\"1363\" data-end=\"1412\">Shipping to the United States and internationally<\/strong><br data-start=\"1412\" data-end=\"1415\">We can ship to the U.S. and internationally upon request. Please <a href=\"https:\/\/www.petitecabane.com\/en\/contact\/\">contact us<\/a> for an estimate of costs and delivery times. <\/p>\n<p><!-- \/wp:list --> <\/p>\n<p><!-- wp:paragraph --><\/p>\n<h2>Returns and Refunds<\/h2>\n<p><!-- \/wp:paragraph --><\/p>\n<p data-start=\"1601\" data-end=\"1735\">Due to the food nature of our products, <strong data-start=\"1657\" data-end=\"1705\">no returns or refunds are accepted<\/strong>, except in the following cases:<\/p>\n<ul data-start=\"1737\" data-end=\"1833\">\n<li data-start=\"1737\" data-end=\"1770\">\n<p data-start=\"1739\" data-end=\"1770\">The product received is damaged<\/p>\n<\/li>\n<li data-start=\"1771\" data-end=\"1833\">\n<p data-start=\"1773\" data-end=\"1833\">The items received do not match the order placed<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1835\" data-end=\"1979\">If any of these situations arise, please contact us as soon as possible at the following address:<br data-start=\"1948\" data-end=\"1951\"><strong data-start=\"1954\" data-end=\"1979\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:info@petitecabane.com\" rel=\"noopener\" data-start=\"1956\" data-end=\"1977\">info@petitecabane.com<\/a><\/strong><\/p>\n<p><!-- \/wp:paragraph -->We will then proceed, as appropriate, to refund damaged or missing products, or to send the missing items for your order.<\/p>\n<p><!-- \/wp:paragraph --> <\/p>\n<p><!-- wp:heading --><\/p>\n<h2>Contact Us<\/h2>\n<p><!-- \/wp:paragraph --><\/p>\n<p data-start=\"2149\" data-end=\"2257\">For any questions regarding delivery, returns, or your order, please do not hesitate to contact us:<\/p>\n<ul data-start=\"2259\" data-end=\"2339\">\n<li data-start=\"2259\" data-end=\"2303\">\n<p data-start=\"2261\" data-end=\"2303\">By email: <strong data-start=\"2276\" data-end=\"2301\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:info@petitecabane.com\" rel=\"noopener\" data-start=\"2278\" data-end=\"2299\">info@petitecabane.com<\/a><\/strong><\/p>\n<\/li>\n<li data-start=\"2304\" data-end=\"2339\">\n<p data-start=\"2306\" data-end=\"2339\">Phone: <strong>819-350-9339<\/strong><\/p>\n<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --> <\/p>\n<p><!-- wp:paragraph --><!-- \/wp:paragraph --> <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Delivery Orders are prepared within 2 to 3 business days.Once shipped, delivery times generally vary between 3 to 5 business days, depending on your location. Current delivery fees are as follows: Quebec: $20Free shipping on orders over $75* Ontario: $30Free shipping on orders over $100* For other Canadian provinces, shipping must be calculated [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-67803","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivery and Returns Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.petitecabane.com\/en\/delivery-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery and Returns Policy\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Delivery Orders are prepared within 2 to 3 business days.Once shipped, delivery times generally vary between 3 to 5 business days, depending on your location. 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